015: Customer Service Design With Graham Harvey

If you want to be successful in business, you want to be of service. Although it sounds simple, a lot of businesses fail because they are not able to provide the level of service they promise or what their customers expect. 

Join us in this episode as we chat with one of Australia’s recognized thought leaders on service design, customer experience, and relationship marketing, Graham Harvey. We delve into service in business, what works and what doesn’t in business today.

Happy customers lead to more revenue, growth, and sustainability for your business. The reason we are here is to be of service to one another. 

Time Stamps:

• No thing as after-hours in the service industry (4:03)
• What is servant leadership? (5:18)
• The biggest barrier between modern business (9:56)
• Business is about relationships (13:35)
• Customer service excellence starts in the boardroom (16:35)
• Longevity in business (33:46)

Connect With Lisa Evans
speakingsavvy.com.au
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Connect With Graham Harvey
Grahamharvey.com
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For full show notes visit: Businesschatpodcast.com.au

Lisa Evans helps professionals to craft compelling business stories and become exceptional speakers. Lisa is a certified speaker coach, public speaking and presentation skills facilitator, Lead TEDx speaker coach, author, NLP practitioner, and graphic recorder. 

She has coached thousands of leaders across various industries, including resources, banking, finance, engineering, retail and sales, and not-for-profit and community associations. 

If you wish to take advantage of a complimentary session to chat about how you can become an exceptional and successful speaker with a stand-out brand, then use this link to book a time to chat. Download my e-book – How to Build Confidence and Overcome Nervousness.