020: Human Centred Customer Service with Chris Smoje

At the heart of every successful business is exceptional human-centred customer service.

In this episode, we get to chat with experienced customer service speaker, Chris Smoje as he shares how your business can become centred around customer service and the common mistakes business owners make when serving their customers.

For business leaders who want to take that next step and continue to develop their expertise in service for their business, this is a great episode for you.

When you are truly of service to someone and when you truly step into service, you are playing a higher game.

Time Stamps:

What is a service culture? (5:38)
The difference between service and culture (7:20)
Balancing business profitability and being of service (9:57)
Common mistakes businesses make when serving their customers (17:18)
Control, convince, comply, copy (21:47)
How leaders can develop their expertise in service for their business (25:13)

Connect With Lisa Evans
speakingsavvy.com.au
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Connect with me on LinkedIn

Connect With Chris Smoje
chrissmoje.com
Connect with Chris on LinkedIn
Subscribe to Chris’ Youtube Channel
Follow Chris on Twitter

For full show notes visit: Businesschatpodcast.com.au

Lisa Evans helps professionals to craft compelling business stories and become exceptional speakers. Lisa is a certified speaker coach, public speaking and presentation skills facilitator, Lead TEDx speaker coach, author, NLP practitioner, and graphic recorder.

She has coached thousands of leaders across various industries, including resources, banking, finance, engineering, retail and sales, and not-for-profit and community associations.

If you wish to take advantage of a complimentary session to chat about how you can become an exceptional and successful speaker with a stand-out brand, then use this link to book a time to chat. Download my e-book – How to Build Confidence and Overcome Nervousness.